Now you can make payment without logging in our portal. Use Quick Pay Check out our new feature quick pay.

Welcome to PMLP's Customer Portal

Important Notices

Daily system maintenance occurs from 11:45 PM until 12:15 AM. Payments cannot be accepted during this time frame.



Contact Us

Customer Service

978.531.5975 (24/7)
M-F 8:30AM - 4:30PM
201 Warren St. Ext.
Peabody, MA 01960


Holiday Closings

PMLP Offices Closed:

New Year's Day
MLK Jr. Day
Presidents' Day
Patriots' Day
Memorial Day

Independence Day
Labor Day
Columbus Day
Veterans' Day
Thanksgiving Day
Day after Thanksgiving

Christmas Eve*

Christmas Day

New Year's Eve*

New Year's Day


*Offices closed at 11:30AM

Do More Than Pay

There's more to come!

Get Started

  • First-time users must provide their customer account number and the telephone number associated with their account.
  • Sign In with your PMLP Account Number listed on your bill. If your PMLP Account Number is 12345-001, enter 12345 or 12345001. After your initial login you may choose your own User ID.
  • For questions regarding your PMLP Account, related payment information, or how to navigate the Online Customer Account Portal, please contact PMLP Customer Service, weekdays from 8:30AM until 4:30PM at 978-531-5975.

Safe and Secure Payments

  • Pay by Credit Card (VISA, MasterCard, & Discover)—maximum payment allowed $1500.00
  • Pay by E-Check (through your checking or savings account)—maximum payment allowed $9,999.99
  • Auto-Pay  — Set and control automatic payments for your bill, just click the Payments tab at the top
  • View up to two years of payment history by clicking on the “My Usage” tab and then “Payment History”
  • View up to two years of billing history by clicking on the “My Usage” tab and then “Billing History” 

*There are no additional fees for any payments made through the Online Customer Account Portal; however PMLP reserves the right to charge a $30 fee to your electric account if the payment is returned due to insufficient funds. In addition, your bank may charge you a fee based on your bank’s fee schedule.

Payment Locations

201 Warren St. Ext.
Peabody, MA

M-F 8:30AM- 4:30PM

City Hall
Collector's Office RM 4
Peabody, MA

M-W 8:30AM- 4:00PM
Thur. 8:30AM - 7:00PM
Fri. 8:30AM - 12:30PM

Drop Box Locations (Checks Only)

View The Map Here

Peabody Institute Library*
82 Main St.
Peabody, MA

Peter Torigian*
Community Life Center
79 Central Street
Peabody, MA

South Branch Library**
78 Lynn Street
Peabody, MA

West Branch Library**
603 Lowell St.
Peabody, MA

City Hall Mail Slot**
Chestnut St. Entrance
Peabody, MA

PMLP Drop Box***
201 Warren St. Ext.
Peabody, MA

*Drop Box open during normal business hours

** Drop Box open 24-Hours

***Drop Box M-F 7AM-11pm, Sat/Sun 8AM-11pm

Community Owned. Not For Profit.  It's Ours.


As a Peabody Municipal Light Plant (PMLP) rate payer, you are part owner of an over 125 year-old public power company providing electricity to more than 26,000 homes and businesses in Peabody and South Lynnfield. Municipal Electric companies exist only to provide reliable, competitive services to rate payers.  Our focus is to surpass your needs and expectations. Innovative, user friendly and time-efficient services are important to you, and therefore, we feel are important for us to provide. 

On this updated Customer Portal, you can pay your bill (for no additional fee); set up a one-time payment; set up your account profile, e-bill, password and user id; check your usage history, deposits, and payment history.  Keep checking back as we add more functionality to this site!

Our website,, is a very handy tool for you to use when you have questions about PMLP and your PMLP account. You may also place a request for Customer Service and Support or call a Customer Services Representative, weekdays from 8:30AM until 4:30PM at 978-531-5975.

If you have questions concerning this portal, call 978-531-5975 for assistance.